Grab Food

cropped-grab-food-logo.png
cropped-grab-food-logo.png

Privacy Policy

PrIVACY POLICY

​​Grab Food HK Terms and Conditions

  1. Definitions and Interpretation

1.1 Definitions:

  • “Merchant”: The independent third-party service provider offering meals via the Grab Food HK app.
  • “Services”: The services provided by Grab Food HK, including but not limited to order placement, delivery, and payment processing.
  • “Personal Data”: Information that directly or indirectly identifies an individual, including names, contact details, and payment information.
  • “User”: Any individual using the Grab Food HK app.
  • “Order”: The request placed by a User for food and/or beverage items through the Grab Food HK app.

1.2 Interpretation:

  • Words importing the singular include the plural and vice versa.
  • Headings are for reference only and do not affect interpretation.
  1. Services Provided

2.1 Scope of Services:

  • Grab Food HK acts as an intermediary between Users and Merchants.
  • The app facilitates the placement of orders, processing of payments, and coordination of deliveries.

2.2 Service Limitations:

  • Grab Food HK is not responsible for the quality, safety, or legality of the items ordered.
  • Merchants are solely responsible for fulfilling orders and complying with applicable laws.
  1. User Obligations

3.1 Accuracy of Information:

  • Users must provide accurate and complete information when registering and placing orders.
  • Users must comply with all applicable laws and refrain from engaging in fraudulent activities.

3.2 Prohibited Conduct:

  • Users shall not misuse the app, including but not limited to, using the app for illegal purposes, attempting to hack or disrupt the app, or violating any terms and conditions.
  1. Merchant Obligations

4.1 Quality Assurance:

  • Merchants must ensure the quality and safety of their products.
  • Merchants are responsible for the correct packaging and timely delivery of orders.

4.2 Compliance with Laws:

  • Merchants must comply with all applicable laws and regulations regarding food safety and hygiene.
  1. Payment Terms

5.1 Accepted Payment Methods:

  • Payments can be made via Stripe Pay, Credit Card and other automated methods available on the app.
  • All payments are non-refundable and irrevocable, except as specified in the refund policy.

5.2 Payment Processing:

  • Grab Food HK processes payments on behalf of Merchants and transfers funds accordingly.
  • Users are responsible for ensuring sufficient funds are available for transactions.

 

  1. Cancellation and Refunds

6.1 Cancellation by Users:

  • Users may cancel orders before the Merchant has commenced preparation.
  • A cancellation fee of $100 may apply as specified in the app’s cancellation policy.

 

6.2 Refund Policy:

  • Refunds may be issued in cases of incorrect, damaged, or missing items, with valid proof.
  • Users must contact customer support within 24 hours of order receipt to request a refund.
  1. Promotions

7.1 Promotional Offers:

  • Vouchers and promotional offers are subject to specific terms and conditions, including validity periods and usage restrictions.
  • Vouchers are non-transferable, non-exchangeable, and cannot be redeemed for cash.
  1. Data Protection and Privacy Policy

8.1 Personal Data Collection:

  • Grab Food HK collects personal data such as names, contact details, payment information, and order history.
  • Data is collected through app interactions, cookies, and other tracking technologies.

8.2 Use of Personal Data:

  • Personal data is used for processing orders, improving services, and marketing communications.
  • Users consent to the use of their data for these purposes by using the app.

8.3 Data Sharing and Disclosure:

  • Personal data may be shared with third parties, including delivery partners and payment processors, to fulfil orders.
  • Data may also be shared with authorities if required by law.

8.4 Data Security:

  • Grab Food HK implements security measures to protect personal data from unauthorised access, use, or disclosure.
  • Users are responsible for maintaining the confidentiality of their account information.

8.5 User Rights:

  • Users have the right to access, correct, and delete their personal data.
  • Requests can be made through the app or by contacting customer support.

8.6 Cookies and Tracking Technologies:

  • The app uses cookies and similar technologies to enhance user experience.
  • Users can manage cookie preferences through their device settings.

 

Compliance with Platform Policies

  1. App Store (Apple) Compliance

9.1 Accessibility of Terms:

  • The terms and privacy policies are accessible within the app and during its use.
  • Users must agree to the terms and conditions before completing transactions.

 

9.2 Data Transparency and Consent:

  • The app complies with Apple’s guidelines on data collection, transparency, and user consent.
  • Users are informed about data practices and must consent to data collection and use.

 

  1. Google Play (Android) Compliance

10.1 User Data Policy:

  • The app adheres to Google Play’s policies on user data, privacy, and app content.
  • Clear information about data collection, sharing, and user rights is provided within the app.

10.2 Compliance with Guidelines:

  • The app ensures compliance with all relevant guidelines and best practices for Android apps.
  • Regular updates and audits are conducted to maintain compliance with platform requirements.

Contact Information

For any questions or concerns regarding these terms and conditions or the privacy policy, please contact us at:

  • Email: grabfoodhk@gmail.com
  • Address: 8/F, Mau Lam Commercial Building
  • Phone: +852 9713 3717